If your TV turns on but shows only a black screen with no menu or video—and possibly no sound—try the steps below to resolve the issue: 1. Check the Status LED Look at the LED light on the front of your TV: Solid white: TV is off or in standby mode. Off or blinking: TV is powered on. To test responsiveness: Point your remote at the TV and press any ...

Check "closed caption" in the setup menu. You might have to disable closed captioning option....

To locate your wireless MAC address follow these steps: 1.  Press the Home button on the remote. 2.  Go to Settings and select OK on the remote. 3.  Go to Network and select OK on the remote. 4.  Go to About. The MAC address can be found next to Wireless MAC address....

Change the channels to see if the color is correct on other channels. You might have your video cables connected into the wrong jacks. A yellow video cable connects to the yellow VIDEO INPUT jack on the side or the back of your TV; three video cables or bundled component video cables (red, blue, and green) connect to the corresponding COMPONENT INPU...

Change the current channel to check the volume level of a different channel. If the volume matches, then do a channel search. If the picture and sound quality is poor on a specific channel only, there is a possibility that the signal strength of the network is poor. If the TV is connected to an indoor antenna, try to adjust or re-position the antenn...

When shopping for a TV wall mount you will need to first decide what type of mount to purchase and then select one that matches the VESA mount specifications of your television. After selecting the style of the mount verify the mount supports the VESA pattern of your TV.  A VESA hole pattern is measured in both horizontal and vertical distance betwe...

The minimum bandwidth requirements to stream 4K content vary by content provider. For example, Netflix and Youtube state their recommended minimum speed is 25Mbps. Vudu states its minimum is 11Mbps, Amazon recommends a minimum speed of 15Mbps. We recommend that you check with your preferred 4K content provider to see what their requirements are, as ...

While watching a content, users can easily adjust the picture settings on their iFFalcon Google TV.  Click the different Picture Settings options to view the step-by-steps instructions below: (Settings may very based on your model). Picture Mode Panel content Advanced Settings Panel content   Brightness Settings Adjust settings as as Contrast, Brigh...

Below are the step-by-step instructions on how to  check for the specific version of the app installed on a iFFalcon Google TV.   Use the iFFalcon Google TV remote control, press the Settings button Navigate and press Settings option on the dashboard On the Settings menu, go to Apps Scroll and highlight the specific app you want to check On the righ...

You can cast content from phones, tablets, or laptops to a iFFalcon Google TV. Important: The steps below may vary based on the device.  Cast from a device to your iFFalcon Google TV. Important: You can only cast from the latest version of a Chromecast-enabled app or a Chrome browser on a device connected to the same Wi-Fi network as your iFFalcon G...

We understand how frustrating it can be when your TV isn’t functioning properly. Let’s try one final troubleshooting step that may resolve the issue. This process is called a Forced Factory Reset, and it can help resolve startup or power problems when other steps haven’t worked. Please follow these steps carefully: Unplug the power cord from the TV ...